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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How can I cancel my order after it is Processed or Shipped.

Please be careful to look over and double check all order information before submitting. If there is an item in your stash that you do not want, be sure to change the quantity number to "0" or tick the box in the "Remove" column on the left hand side of the thumbnail and then be sure to hit the UPDATE button to delete the item from your stash. IF YOU DO NOT UPDATE YOUR STASH, THAT ITEM WILL BE ORDERED.

If you need to cancel your order (or a specific item within your order) after hitting the SUBMIT button, please email us and inform us as soon as possible. We will try our best to stop your order from being shipped but cannot guarantee the cancellation at any time. Because your order is usually shipped within 24 hours (often sooner), you must inform us as soon as possible.

If the order is shipped before you cancel, please refuse the package or return it through our carrier service WITHOUT OPENING IT. When we receive the UNOPENED order, we will credit your account minus shipping and mail you a receipt.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.